OPERATIONS MANAGEMENT TOOLS IN BRAZILIAN SMALL COMPANIES

This research has the objective was to characterize the small Brazilian companies about the knowledge of operations management tools that help in improving the administrative process for these organizations. For that we chose a more positivist strand which values quantitative aspects. The research was explanatory, applied and can be classified as survey. The population for this study is composed by Brazilian small enterprises are characterized by having a lower or equal to R$ 3,600,000 (approximately 1,800,000 dollars) gross annual income. To collect information regarding the diagnosis of the degree of knowledge of small entrepreneurs, it was used a structured questionnaire using gradual tracks in identification of the respondent and the firm. It was found that the majority of managers interviewed small enterprises does not use the operations management tools, because they do not know such tools or have no need for their use in their companies.