The Mediating Role of Brand Love on the Relationship between Brand Experience and Brand Loyalty

This study attempts to propose and test a conceptual model that investigates the mediating role of brand love on the relationship between brand experience and brand loyalty. The conceptual model and relevant hypotheses are analyzed with a sample of 178 consumers who have experienced with automobile brands. Data were tested through structural equation modeling. The results demonstrate a full mediation role of brand love on the linkage between brand experience and brand loyalty. This study offers such interesting implications that as managers attach more importance to the strategies creating brand experience on target customers, which in turn, enhances the brand love, customers are expected to be more loyal to brands.