Mining Product Reviews in Web Forums

Internet has brought a major drift in user community. Apart from its well-known usage, it also promotes social networking. Research on such social networking has advanced significantly in recent years which have been highly influenced by the online social websites. People perceive the web as a social medium that allows larger interaction among people, sharing of knowledge, or experiences. Internet or social web forums act as an agent to reproduce some general information that would benefit the users. A product review by the user is a more accurate representation of its real-world performance and web-forums are generally used to post such reviews. Though commercial review websites allow users to express their opinions in whatever way they feel, the number of reviews that a product receives could be very high. Hence, opinion mining techniques can be used to analyze the user-reviews, classify the content as positive or negative, and thereby find out how the product fares. This paper focuses its attention on providing a recommendation to the products available on the web by analyzing the context to score the sentences for each review by identifying the opinion and feature words using a novel algorithm.