AN ERGONOMIC EVALUATION OF CUSTOMER SERVICE OPERATIONS - A CASE-STUDY

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作者：

THOMAS, RE

CONGLETON, JJ

HORSFORD, WH

机构：

来源：

PROCEEDINGS OF THE HUMAN FACTORS SOCIETY 33RD ANNUAL MEETING, VOL 1: PERSPECTIVES | 1989年

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中图分类号：

V [航空、航天];

学科分类号：

08 ; 0825 ;

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页码：690 / 693

页数：4

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