Approach and research models of quality and business performance: a critical review

被引：0
|
作者：
Marin Vinuesa, Luz Maria [1 ]
机构：
[1] Univ La Rioja, Logrono, Spain
来源：
CUADERNOS DE GESTION | 2009年 / 9卷 / 02期
关键词：
Quality management; TQM; business performance; research models;
D O I：
暂无
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
This paper synthesizes the research based on the relationship between quality and performance. This review is carried out from different research design types: measures of quality management and business performance, and different research models. We focus our review on research studies written to analyze the relationship between TQM and business performance suggesting that some models that simultaneously use subjective and objective business performance measures could contribute to understand conclusion diversity on this field.
引用
收藏
页码：89 / 110
页数：22
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