User experience of creative class district: Punavuori neighborhood

Purpose - This paper aims to present empirical testing of an experience-based usability framework to study an urban area. The framework is applied to the Punavuori neighbourhood in Helsinki, Finland, to understand the issues that make this neighbourhood attractive to its users. Design/methodology/approach - The experience-based usability framework for an urban area study is the 6T-model of experience of place, which was developed by combining service and experience design tools and methods as well as former research to assess the user's experience. The framework is tested by analysing data gathered from documents, a walkthrough of the neighbourhood and interviews. Findings - This paper interprets users' experiences of the Punavuori area using the 6T-model to capture new perspectives on user-centric urban design and the management of places. The identified connections can be a starting point for investigations into users' experiences as a part of the usability of an urban area. Research limitations/implications - The results represent a beginning study into the usability and the usability experience of individuals in the built environment. The preliminary testing of the experience framework is used as a framework for the analysis of the secondary data. The user data have not been gathered in the broadest sense. Practical implications - The results can be used in other experience-based research for (re-)design an existing or new area that attracts new inhabitants and business. The results can be applied by urban planners as well as place managers. Originality/value - The identified points of connection provide a valuable approach to capture and discuss about user experiences in complex urban context.