Embedded Relationships in Information Services: A Study of Remote Diagnostics

被引：0
|
作者：
Jonsson, Katrin [1 ]
机构：
[1] Umea Univ, Dept Informat, Umea, Sweden
来源：
JOURNAL OF INFORMATION TECHNOLOGY RESEARCH | 2009年 / 2卷 / 03期
关键词：
Business-to-Business (B2B); Information Services Organization; Issues of IT; Remote Work; Social Qualitative Research;
D O I：
10.4018/jitr.2009070102
中图分类号：
TP39 [计算机的应用];
学科分类号：
081203 ; 0835 ;
摘要：
Information technology (IT) is increasingly used in the production of services, enabling a self-serve channel that challenges the embedded relationship in services. To examine the implications of IT for embedded relationships, we undertook an interpretative case study of a remote diagnostics service in the mining industry. Our analysis suggests that the combination of IT and social efforts by the participants can support embedded relationships to a larger extent than has been shown in previous research.
引用
收藏
页码：17 / 34
页数：18
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