Embedded Relationships in Information Services: A Study of Remote Diagnostics

被引：0

作者：

Jonsson, Katrin ^{[1
]}

机构：

[1] Umea Univ, Dept Informat, Umea, Sweden

来源：

JOURNAL OF INFORMATION TECHNOLOGY RESEARCH | 2009年 / 2卷 / 03期

关键词：

Business-to-Business (B2B); Information Services Organization; Issues of IT; Remote Work; Social Qualitative Research;

D O I：

10.4018/jitr.2009070102

中图分类号：

TP39 [计算机的应用];

学科分类号：

081203 ; 0835 ;

摘要：

Information technology (IT) is increasingly used in the production of services, enabling a self-serve channel that challenges the embedded relationship in services. To examine the implications of IT for embedded relationships, we undertook an interpretative case study of a remote diagnostics service in the mining industry. Our analysis suggests that the combination of IT and social efforts by the participants can support embedded relationships to a larger extent than has been shown in previous research.

引用

页码：17 / 34

页数：18

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