Profitable Customer Engagement: Concept, Metrics and Strategies

被引:1
|
作者
Sondhi, Neena [1 ]
机构
[1] Int Management Inst, Mkt, New Delhi, India
关键词
D O I
10.1177/0972150914550132
中图分类号
F [经济];
学科分类号
02 ;
摘要
引用
收藏
页码:126S / 127S
页数:3
相关论文
共 50 条
  • [41] The dynamic customer engagement behaviors in the customer satisfaction survey
    Han, Saram
    Anderson, Christopher K.
    DECISION SUPPORT SYSTEMS, 2022, 154
  • [42] Profitable pollution prevention: Concept, fundamental & development
    Lou, HR
    Huang, YL
    PLATING AND SURFACE FINISHING, 2000, 87 (11): : 59 - 66
  • [43] Customer engagement and online reviews
    Thakur, Rakhi
    JOURNAL OF RETAILING AND CONSUMER SERVICES, 2018, 41 : 48 - 59
  • [44] Executing on a customer engagement strategy
    Rajkumar Venkatesan
    Journal of the Academy of Marketing Science, 2017, 45 : 289 - 293
  • [45] Customer engagement in sales promotion
    Kaveh, Azam
    Nazari, Mohsen
    van der Rest, Jean-Pierre
    Mira, Seyed Abolghasem
    MARKETING INTELLIGENCE & PLANNING, 2021, 39 (03) : 424 - 437
  • [46] The effect of subscriptions on customer engagement
    Wu, Banggang
    Guo, Gengxuan
    Luo, Peng
    JOURNAL OF BUSINESS RESEARCH, 2024, 178
  • [47] Executing on a customer engagement strategy
    Venkatesan, Rajkumar
    JOURNAL OF THE ACADEMY OF MARKETING SCIENCE, 2017, 45 (03) : 289 - 293
  • [48] Social intelligence in customer engagement
    Stone, Merlin
    Woodcock, Neil
    JOURNAL OF STRATEGIC MARKETING, 2013, 21 (05) : 394 - 401
  • [49] Online customer-initiated contacts and the development of profitable relationships
    Jesus, Cambra-Fierro
    Melero, Iguacel
    Javier Sese, F.
    ELECTRONIC COMMERCE RESEARCH AND APPLICATIONS, 2017, 26 : 13 - 22
  • [50] Customer delight and work engagement
    Barnes, Donald C.
    Collier, Joel E.
    Robinson, Stacey
    JOURNAL OF SERVICES MARKETING, 2014, 28 (05) : 380 - 390