Profitable Customer Engagement: Concept, Metrics and Strategies

被引:1
|
作者
Sondhi, Neena [1 ]
机构
[1] Int Management Inst, Mkt, New Delhi, India
关键词
D O I
10.1177/0972150914550132
中图分类号
F [经济];
学科分类号
02 ;
摘要
引用
收藏
页码:126S / 127S
页数:3
相关论文
共 50 条
  • [1] Profitable Customer Engagement: Concept, Metrics, and Strategies
    Bhattacharyya, Arun
    IIMB MANAGEMENT REVIEW, 2014, 26 (04) : 271 - 272
  • [2] Customer loyalty programs: Are they profitable?
    Singh, Siddharth S.
    Jain, Dipak C.
    Krishnan, Trichy V.
    MANAGEMENT SCIENCE, 2008, 54 (06) : 1205 - 1211
  • [3] Online customer engagement: a practical exploration of antecedents and metrics for new content marketers
    Cynthia D. Wiggins
    SN Business & Economics, 2 (2):
  • [4] What Will Influence Customer's Engagement the Strategies and Goals of Tweet
    Yang, Dongying
    Fujimura, Shuzo
    2019 IEEE INTERNATIONAL CONFERENCE ON INDUSTRIAL ENGINEERING AND ENGINEERING MANAGEMENT (IEEM), 2019, : 364 - 368
  • [5] DEVELOPING AND PROTECTING PROFITABLE CUSTOMER RELATIONSHIPS
    TURNBULL, PW
    WILSON, DT
    INDUSTRIAL MARKETING MANAGEMENT, 1989, 18 (03) : 233 - 238
  • [6] Profitable customer management: reducing costs by influencing customer behaviour
    Persson, Andreas
    EUROPEAN JOURNAL OF MARKETING, 2013, 47 (5-6) : 857 - 876
  • [7] Customer engagement strategies in retail electricity markets: A comprehensive and comparative review
    Hampton, Harrison
    Foley, Aoife
    Del Rio, Dylan Furszyfer
    Smyth, Beatrice
    Laverty, David
    Caulfield, Brian
    ENERGY RESEARCH & SOCIAL SCIENCE, 2022, 90
  • [8] Return on Satisfaction: Is Customer Satisfaction Really Profitable?
    Wang, Yi
    Zhao, Ping
    2009 6TH INTERNATIONAL CONFERENCE ON SERVICE SYSTEMS AND SERVICE MANAGEMENT, VOLS 1 AND 2, 2009, : 435 - +
  • [9] The customer pyramid: Creating and serving profitable customers
    Zeithaml, VA
    Rust, RT
    Lemon, KN
    CALIFORNIA MANAGEMENT REVIEW, 2001, 43 (04) : 118 - +
  • [10] The impact of customer engagement on customer happiness
    de Azambuja, Gina Maria Pipoli
    Pena, Gustavo Adolfo Rodriguez
    Vargas, Enver Gerald Tarazona
    JOURNAL OF CONSUMER BEHAVIOUR, 2023, 22 (04) : 1025 - 1041