TOTAL QUALITY MANAGEMENT - THE NEW MANAGERIAL WAVE

被引：13
|
作者：
MARTIN, LL
机构：
[1] School of Public Administration, Florida Atlantic University, Boca Raton, FL, 33431
来源：
ADMINISTRATION IN SOCIAL WORK | 1993年 / 17卷 / 02期
关键词：
D O I：
10.1300/J147v17n02_01
中图分类号：
C93 [管理学]; D035 [国家行政管理]; D523 [行政管理]; D63 [国家行政管理];
学科分类号：
12 ; 1201 ; 1202 ; 120202 ; 1204 ; 120401 ;
摘要：
Total Quality Management (TQM) is rapidly shaping up as the managerial wave of the 1990s. The authors examine TQM as a philosophy of management and the potential benefits and pitfalls of its application to human service organizations. The conclusions are that, on balance, TQM is more in keeping with the traditional human service and social work values than most past managerial waves have been.
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页码：1 / 16
页数：16
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