INTERFERENCES BETWEEN TOTAL QUALITY MANAGEMENT AND NEW PUBLIC MANAGEMENT

This paper approaches a present-day issue of great interest for the public sector organizations, revealing the inter-conditionings between TQM and the new paradigms of public management. The objective of this paper consists in analysing the opportunity of implementing Total Quality Management in public administration and, in identifying the general conditions which must be fulfilled in institutions and public authorities in order to obtain TQM success. The increasing need for a good governance calls for new approaches to make Total Quality Management operational. The paper also presents a comparative analysis between the old and new TQM approaches specific to the current context in the public management field. The research of the study is based on documents and reform strategies purchased on the internet, having as sources the official sites of certain public institutions.