Six Sigma in a computer service company

被引：0
|
作者：
Rodriguez, F. [1 ]
机构：
[1] Univ Pedag Tecnol Colombia, Escuela Ingn Ind, Sogamoso, Colombia
来源：
ENTRE CIENCIA E INGENIERIA | 2015年 / 17期
关键词：
technological innovation; research and development; workers participation; problem solving; project selection;
D O I：
暂无
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
This article initially introduces the improvement methodology of Six Sigma, its importance and enterprise-level application. Subsequently, a case is presented in the company Sysman Ltda through improvement projects, using as a diagnosis criteria The Colombian Award for Quality of Management; where strengths and opportunities for improvement are set out in the organization. Finally three projects aimed to improve the quality of the system, the response time to complaints and identifying training needs are proposed.
引用
收藏
页码：56 / 61
页数：6
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