INFORMATION TECHNOLOGY, CONTROL AND POWER - THE CENTRALIZATION AND DECENTRALIZATION DEBATE REVISITED

This article addresses the conceptualization of power in relation to the use of computers in organizations. Commonly held views that the application of computer based information systems leads to either a centralization or a decentralization of power and control, or that computers merely reinforce the power of dominant actors, are criticized, and an alternative view is put forward which focuses on the symbolic and disciplinary dimensions of the development of information systems. This perspective is then illustrated in connection with the development of management information systems in the National Health Service.