Knowledge Management: Implications for Human Service Organizations

被引：13

作者：

Austin, Michael J. ^{[1
]}

Claassen, Jennette ^{[1
]}

Vu, Catherine M. ^{[1
]}

Mizrahi, Paola ^{[1
]}

机构：

[1] Univ Calif Berkeley, Sch Social Welf, Berkeley, CA 94720 USA

来源：

JOURNAL OF EVIDENCE-INFORMED SOCIAL WORK | 2008年 / 5卷 / 1-2期

关键词：

Knowledge management; human services; organizational factors; managerial factors; tacit knowledge; explicit knowledge;

D O I：

10.1300/J394v05n01_13

中图分类号：

C916 [社会工作、社会管理、社会规划];

学科分类号：

1204 ;

摘要：

Knowledge management has recently taken a more prominent role in the management of organizations as worker knowledge and intellectual capital are recognized as critical to organizational success. This analysis explores the literature of knowledge management including the individual level of tacit and explicit knowledge, the networks and social interactions utilized by workers to create and share new knowledge, and the multiple organizational and managerial factors associated with effective knowledge management systems. Based on the role of organizational culture, structure, leadership, and reward systems, six strategies are identified to assist human service organizations with implementing new knowledge management systems. (C) 2008 by The Haworth Press. All rights reserved.

引用

页码：361 / 389

页数：29

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