Task context-aware e-mail platform for collaborative tasks

E-mail communication has become an essential part of collaborative tasks in enterprises. However, when conventional e-mail applications are used for collaborative tasks, problems with task-related resources management arise. In this paper, we present a task context-aware e-mail platform that helps users to send e-mails quickly and efficiently. This platform also automatically extracts data from reply e-mail messages. It enables users to automatically classify task-related information and user support services using a task context model. The task context model is built based on ontology as a semantic representation of the associations between task and task-related e-mail processes. This paper describes the design and implementation of this system on the basis of the task context model. To verify the efficacy of the prototype system, we conducted experiments that demonstrate the systems effective task awareness and user support services.