Who's Controlling Who? Personal Communication Devices and Work

Personal communication devices have long been part of work life. In recent decades, the range of modes available has proliferated and their use has became widespread. This article examines the ways that personal communication devices have shaped workers' experience of work. It reviews four key areas of research on this topic: the ability to work in new times and spaces; the relationship between work and personal life; the fragmentation of work; and the pace and intensity of work. The article highlights how the issue of control is critical when attempting to understand the how and why of any effects arising from workers' use of these technologies.