Auditing Your Offshore Outsource

Offshore outsourcing has grown dramatically in recent years. But while offshore outsourcing can save money, management can't then afford to go off and focus on other objectives. Companies must painstakingly document the kind and quality of service they expect from any offshore provider. And then companies must constantly monitor what the outsource is doing. © 2007 Wiley Periodicals, Inc. © 2007 Wiley Periodicals, Inc.