IT Service Management and Engineering: An Intelligent Decision-Making Support Systems Approach

被引:2
|
作者
Mora, Manuel [1 ]
Marx-Gomez, Jorge [2 ]
Wang, Fen [3 ]
Gelman, Ovsei [4 ]
机构
[1] Autonomous Univ Aguascalientes, Aguascalientes, Mexico
[2] Carl von Ossietzky Univ Oldenburg, Oldenburg, Germany
[3] Cent Washington Univ, Ellensburg, WA USA
[4] Univ Nacl Autonoma Mexico, CCADET, Mexico City, DF, Mexico
来源
关键词
12;
D O I
10.3233/IDT-130178
中图分类号
TP18 [人工智能理论];
学科分类号
081104 ; 0812 ; 0835 ; 1405 ;
摘要
[No abstract available]
引用
收藏
页码:65 / 68
页数:4
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