Mobile Service Technician 4.0 - Knowledge-Sharing Solutions for Industrial Field Maintenance

被引：0

作者：

Kaasinen, Eija ^{[1
]}

Aromaa, Susanna ^{[1
]}

Vaatanen, Antti ^{[1
]}

Makela, Ville ^{[2
]}

Hakulinen, Jaakko ^{[2
]}

Keskinen, Tuuli ^{[2
]}

Elo, Joona ^{[3
]}

Siltanen, Sanni ^{[4
]}

Rauhala, Ville ^{[6
]}

Aaltonen, Iina ^{[1
]}

Hella, Juho ^{[2
]}

Honkamaa, Petri ^{[1
]}

Leppa, Mikael ^{[5
]}

Niemela, Antti ^{[6
]}

Parviainen, Juha ^{[4
]}

Saarinen, Santeri ^{[2
]}

Turunen, Markku ^{[2
]}

Tornqvist, Jouni ^{[7
]}

Valtonen, Juha ^{[6
]}

Woodward, Charles ^{[1
]}

机构：

[1] VTT Tech Res Ctr Finland Ltd, Tekniikankatu 1, FI-33101 Tampere, Finland

[2] Univ Tampere, Kalevantie 4, FI-33100 Tampere, Finland

[3] Konecranes Global Corp, Koneenkatu 8, FI-05830 Hyvinkaa, Finland

[4] KONE Corp, Myllykatu 3, FI-05800 Hyvinkaa, Finland

[5] Wartsila Corp, Hiililaiturinkuja 2, FI-00180 Helsinki, Finland

[6] Lapland Univ Appl Sci, Tietokatu 1, FI-94600 Kemi, Finland

[7] Bronto Skylift, Teerivuorenkatu 28, FI-33300 Tampere, Finland

来源：

INTERACTION DESIGN AND ARCHITECTURES | 2018年 / 38期

关键词：

Industrial field maintenance; knowledge sharing; user experience; augmented reality; virtual reality; wearables; social media; user studies;

D O I：

暂无

中图分类号：

G40 [教育学];

学科分类号：

040101 ; 120403 ;

摘要：

With the fourth industrial revolution, Industry 4.0, many work tasks are becoming knowledge intensive. At the forefront of the change are workers that are already mobile, working in the field with customers. We describe the human-centred design process that resulted in the Mobile Service Technician 4.0 concept. The concept illustrates how industrial field maintenance work could benefit from knowledge-sharing solutions based on Industry 4.0. The solutions utilize industrial internet, virtual and augmented reality as well as wearable technologies to improve mobile service technicians' daily work performance and work satisfaction. The Mobile Service Technician 4.0 concept illustrates the user experience of future maintenance work: feeling competent, feeling connected to the work community, and feeling of success and achievement by being better prepared for maintenance visits, getting situationally relevant support in maintenance operations, sharing knowledge with peers, and making maintenance reports effortless.

引用

页码：6 / 27

页数：22

共 42 条

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