Corporate social responsibility reputation (CSRR): Do companies comply with their raised CSR expectations

被引：20

作者：

Soppe A. ^{[1
]}

Schauten M. ^{[2
]}

Soppe J. ^{[3
]}

Kaymak U. ^{[4
]}

机构：

[1] Erasmus School of Law, Erasmus University, Rotterdam

[2] Erasmus School of Economics, Erasmus University, Rotterdam

[3] Deloitte Financial Advisory Services B.V., Amsterdam

[4] Information Systems Group, School of Industrial Engineering, Eindhoven University of Technology, Eindhoven

来源：

Corporate Reputation Review | 2011年 / 14卷 / 4期

关键词：

Corporate reputation; CSR ranking; CSR reputation; Fuzzy modeling; Sustainability ratings;

D O I：

10.1057/crr.2011.21

中图分类号：

学科分类号：

摘要：

This paper develops the concept of Corporate Social Responsibility reputation (CSRR) both theoretically and empirically. The first part examines the literature on CSRR extensively in an attempt to develop both a qualitative and a quantitative interpretation to measure CSRR. The new aspect of this paper is the explicit modelling of the confrontation of CSR expectations and CSR performance. Crisp and Fuzzy models were subsequently explored. A sample of 2,447 firms covering approximately 176 survey questions on corporate social responsibility, obtained from 29 countries, was then implemented to measure CSRR per company, per country and per sector. On average, companies were found to comply with their expectations. In conclusion- as based on our model- Europe was found to be the best CSRR ranked continent, and the United Kingdom and Finland the top ranked countries. We also found the utilities sector to be the best ranked sector, with health care and financials at the lowest end of the distribution. © 2011 Macmillan Publishers Ltd.

引用

页码：300 / 323

页数：23

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