Optimizing Bernoulli Routing Policies for Balancing Loads on Call Centers and Minimizing Transmission Costs

被引：0
|
作者：
L. D. Servi
S. Humair
机构：
[1] GTE Laboratories,Operations Research Center
[2] Massachusetts Institute of Technology,undefined
来源：
Journal of Optimization Theory and Applications | 1999年 / 100卷
关键词：
Call centers; Bernoulli routing; M/M/k queues; rate estimation; convex quadratic programming; affine scaling method;
D O I：
暂无
中图分类号：
学科分类号：
摘要：
We address the problem of assigning probabilities at discrete time instants for routing toll-free calls to a given set of call centers to minimize a weighted sum of transmission costs and load variability at the call centers during the next time interval.
引用
收藏
页码：623 / 659
页数：36
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