Sense and nonsense of laboratory accreditation

被引：0
|
作者：
P. C. M. Bartels
Marianne Schoorl
机构：
[1] Department of Clinical Chemistry Hematology and Immunology Medical Centre Alkmaar Wilhelminalaan 12,
[2] 1815 JD Alkmaar The Netherlands Tel.: +31-725483630 Fax: +31-725482175,undefined
来源：
Accreditation and Quality Assurance | 1999年 / 4卷
关键词：
Key words Dutch laboratory accreditation; Human aspects; Total quality management;
D O I：
暂无
中图分类号：
学科分类号：
摘要：
 An open mind is essential for the implementation and improvement of total quality management. Leadership, as such, is of no value without a vision concerning corporate culture and human resources. Therefore, constant communication between partners within a corporate body is the cornerstone for empowerment. The evaluation of ideas and complaints is considered to be essential for the identification of strengths and weaknesses of a system, whereas, competition and benchmarking may reveal surprising opportunities for improvement. We discuss the idea that customer-oriented efficiency in a hospital environment may be classified as a critical success factor.
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页码：107 / 108
页数：1
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