Interactions among stakeholders in the processes of city logistics: a systematic review of the literature

The aim of this article is to present a systematic review of the literature on urban logistics and its stakeholders and identify future research directions. In order to discuss the main contributions and trends of this theme, a combination of bibliometric analysis techniques, semantic and content and a technological prospection were performed. Through the evaluation of a sample group of seventy one articles, it was possible to trace paths and understand content approaches, identifying advantages, limitations and conditions for the good development of city logistics and its agents. Based on these findings, the low evidence of how effectively each of the stakeholders influencing the activities of city logistics stands out, since your heterogeneity and conflict of interest are singled out as the cause of the difficulty of this deployment. It is important to note that from the technological prospection was possible to identify the state of innovation on the world stage in the area studied.