The Identification of Crisis Manager Skills by Using Saaty's Method

The paper presents the skills and abilities of a crisis manager, which microbusiness owners identified, and evaluation of their significance for the performance of this function. The overview of abilities and skills was generated based on brainwriting. Created mind map depicts the ideas into three levels. Hypothesis determined at the start of the research, that the requirements identified by the owners of microbusinesses will be in accordance with the requirements already formulated in the literature, was not rejected. The respondents used Saaty's method for pairwise comparisons of identified skills. After the evaluation of Saaty's matrices modified on the basis of comprehensive results, the identified requirements for becoming a crisis manager of a microbusiness were evaluated. Managerial skills were appreciated in most of the groups. On the second level, they are crucial for the performance of the function resilience, independent problem solving, flexibility, and perfect financial management. Based on empirical findings and in cooperation with experts from crisis management, the model of skills required for the performance of a crisis manager was developed.