Exploring Customer Influence on the Agile Transformation of Service Providers

被引：1
|
作者：
Glud, Jeppe Aagaard [1 ]
Hansen-Schwartz, Kevin Helge [1 ]
Ciriello, Raffaele Fabio [1 ]
机构：
[1] IT Univ Copenhagen, Business IT Dept, Copenhagen, Denmark
来源：
2019 IEEE/ACM 41ST INTERNATIONAL CONFERENCE ON SOFTWARE ENGINEERING: COMPANION PROCEEDINGS (ICSE-COMPANION 2019) | 2019年
关键词：
agile development; agile transformation; agile adoption; practices; software; customer involvement; field study;
D O I：
10.1109/ICSE-Companion.2019.00124
中图分类号：
TP31 [计算机软件];
学科分类号：
081202 ; 0835 ;
摘要：
Transitioning to agile software development (ASD) practices is a long and difficult journey. Most existing literature assumes that agile transformation is solely the service provider's task, attributing only a passive role to the customer. This study explores customer influence on the agile transformation of service providers, based on an exploratory qualitative field study at a multinational Danish software firm. Our preliminary results show that a customer's risk tolerance and collaborative routines influence their service provider's transition to agile teamwork practices, planning routines, and customer involvement practices. We outline a conceptual model of customer-mediated agile transformation.
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页码：300 / 301
页数：2
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