Evaluation of the software usability as concerns software alternatives represents a typical Multi-Criteria Decision-Analysis (MCDA) problem. Such a kind of problem can be successfully faced via structured models and approaches which validity have been widely shown in literature. In this work, a methodological framework based on a MCDA model integrating the DEMATEL method along with the ANP technique is proposed and explained with more detail to address the relevant issue of the software usability evaluation. The applicability of the considered DEMATEL-ANP (DANP) based model in the under analysis contest is demonstrated via a preliminary investigation, where the usability of the two major Mobile Operating Systems (MOSs) is compared and quantitatively prioritized. Results of both performed comparison method and sensitivity analysis confirm the validity of the proposed MCDA model as well robustness of its outcomes. Moreover, results obtained point out about the influenced, independent and core factors for the MOSs usability, as well as strengths, weaknesses and discrepancies in the usability as concerns the two investigated alternatives. Representing these outcomes crucial aspects for driving focused MOSs usability improvement processes and strategies, they give also evidence of the effectiveness of the proposed methodological framework. (C) 2020 by the authors; licensee Growing Science, Canada.
