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- [6] BRAND INNOVATIVENESS EFFECTS ON PERCEIVED QUALITY, SATISFACTION AND LOYALTY LOOKING FORWARD, LOOKING BACK: DRAWING ON THE PAST TO SHAPE THE FUTURE OF MARKETING, 2016, : 763 - 763
- [8] An Investigation of the Effects of Customer's Expectations and Perceived Quality on Customer's Loyalty with the Mediating Role of the Perceived Value and Customer's Satisfaction TARIH KULTUR VE SANAT ARASTIRMALARI DERGISI-JOURNAL OF HISTORY CULTURE AND ART RESEARCH, 2016, 5 (04): : 593 - U708
- [10] PERCEIVED SERVICE QUALITY, CUSTOMER SATISFACTION, AND CUSTOMER LOYALTY IN TAKAFUL INDUSTRY 9TH INTERNATIONAL ECONOMICS AND BUSINESS MANAGEMENT CONFERENCE (IEBMC 2019), 2020, 100 : 765 - 778