Factors relating to the degree to which statistical consulting clients deem their consulting experiences to be a success

This study focuses on statistical consulting sessions in a university setting from the client perspective. Using surveys and interviews, four factors are identified as being related to the degree to which a client judges his or her consulting experience to be a success and these factors include: (a) the skills of the consultant as both a statistician and collaborator; (b) the personal qualities of the consultant; (c) whether or not the client requested the consultant; and (d) the university at which the consulting took place. Ordinal logistic regression in conjunction with factor analysis was used to analyze the survey data.