Participatory Action Research as a Methodology to Identify Multiple Roles Requirements

This paper proposed Participatory Action Research (PAR) as a methodology to identify multiple roles requirement where users are differentiated by their knowledge domains. User requirement for an enterprise system comprises of explicit and tacit knowledge of a business model. Enterprise systems are information systems that allow companies to integrate information across operations on a company-wide basis. Multiple roles involves in development of information system increases the complexity of users' requirements coming from diverse knowledge domains due to the cross functional business processes in an organization. Therefore complexity of enterprise wide application includes dealing with variety of stakeholders from heterogeneous discipline. The differences exist because of these roles are from difference domain, on which the requirements may differ in term of contexts, demands and language of communication. The construction environment is a case study known to have multiple roles from diverse knowledge domains. The PAR methodology was conducted to capture the business process and capture the requirements among multiple roles from various knowledge domains. As a result of this case study PAR has identified requirements based on explicit and tacit knowledge of the stakeholders. Conclusively PAR is argued to be more accurate and comprehensive to manage cross functional and multiple roles requirements.