PROFESSIONAL AND PERSONAL COMPETENCES OF MANAGERIAL STAFF IN THE SYSTEM OF SOCIAL SERVICES FOR THE POPULATION

Social work is a profession of a special kind, which requires special personal qualities, empathy, communication, creativity and ability for self-development. The study of the level of these qualities is carried out on the example of the managers of social service organizations in Russia in 2017-2018. Research methods: testing, expert survey, interviewing, focus groups. The results of the study allowed forming conclusions about the importance of professional and personal competencies of managerial personnel in social services. The results are important for understanding the institutionalization of social work as a profession, the formation of professional moral competencies of specialists and managers of social service organizations, designing educational programmes.