Collective social enterprises for social innovation: Understanding the potential and limitations of cross-sector partnerships in the field of work integration

Purpose Cross-sector partnerships (CSPs) are one type of collective social enterprise that has gained importance as a vehicle for social innovation (SI). The purpose of this paper is to understand the sources of the competitive advantage of CSPs as a strategic option for SI. Design/methodology/approach The authors propose a conceptual framework that integrates two interrelated dimensions of CSP competitiveness - resources and coordination - and their corresponding indicators. Then, the authors apply it to an in-depth case study through qualitative enquiry of a large CSP in the field of work integration during its formation and implementation stages (2012-2016). The authors employ a case study design with process tracing methods for increased validity, analyzing structured data from multiple sources (documentary, in-depth interviews with field experts and key decision-makers in coordinating partner organizations, direct observations) through narrative and visual mapping strategies. Findings Results illustrate the dynamic interaction between the key dimensions and factors that shape the potential and limitations of CSPs for SI and evidence three types of tensions which management influences partnership outcomes: hierarchical/horizontal commitment; competition/collaboration; and managerial efficiency/social transformation. Originality/value This research highlights the pivotal role of product development for the organizing of SI in a CSP context and proposes a conceptual framework that paves the way for future research on the sources of competitive advantage of CSPs, facilitating the assessment of their performance in terms of socially innovative outcomes.