Business process change: Case study on IT based incremental improvement and discontinuous transformation

IT is no longer a business resource; it is the business environment. As more organizations undertake Business Process Change (BPC) projects, IT becomes an enabler to organizational change, and how to managing the IT based change is becoming a serious and unavoidable problem to every member of the companies. In this paper, the authors first illustrate the definition of business process change based on an organizational system view, and present four types of process change focus on two dimension: tuning, adaptation, reorientation, and recreation. Then we describe a case study of Shanghai Tobacco Group to propose how the different types of change are used in different environment.