Improving higher education practice through student evaluation systems: is the student voice being heard?

Many higher education institutions use student evaluation systems as a way of highlighting course and lecturer strengths and areas for improvement. Globally, the student voice has been increasing in volume, and capitalising on student feedback has been proposed as a means to benefit teacher professional development. This paper examines the student evaluations at a university in Trinidad and Tobago in an effort to determine whether the student voice is being heard. The research focused on students' responses to the question, 'How do you think this course could be improved?' Student evaluations were gathered from five purposefully selected courses taught at the university during 2011-2012 and then again one year later, in 2012-2013. This allowed for an analysis of the selected courses. Whilst the literature suggested that student evaluation systems are a valuable aid to lecturer improvement, this research found little evidence that these evaluations actually led to any real significant changes in lecturers' practice.