How talent capability can shape service analytics capability in the big data environment?

被引：23

作者：

Akter, Shahriar ^{[1
]}

Wamba, Samuel Fosso ^{[2
]}

Barrett, Mary ^{[3
]}

Biswas, Kumar ^{[4
]}

机构：

[1] Univ Wollongong, Sydney Business Sch, Sydney, NSW, Australia

[2] Toulouse Univ, Toulouse Business Sch, Toulouse, France

[3] Univ Wollongong, Sch Management Operat & Mkt, Wollongong, NSW, Australia

[4] Federat Univ, Sch Management, Federat Business Sch, Ballarat, Vic, Australia

来源：

JOURNAL OF STRATEGIC MARKETING | 2019年 / 27卷 / 06期

关键词：

Big data analytics; firm performance; information capability; strategy alignment; talent capability; technology capability; STRUCTURAL EQUATION MODELS; DYNAMIC CAPABILITIES; INFORMATION; PERFORMANCE; ANTECEDENTS; KNOWLEDGE; COMMERCE;

D O I：

10.1080/0965254X.2018.1442364

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

We know very little about how big data-driven service analytics capabilities (SAC) are built in data-driven service organizations and the potential role of talent capability in facilitating overall SAC and the impact of both on firm performance (FPER). Drawing on the dynamic capabilities (DC) approach, this study investigates the link between SAC and FPER examining the mediating role of talent capability and the moderating influence of a firm's strategic alignment. On the basis of two Delphi studies and survey data from 267 service analysts in the US and France, the findings show that even though SAC are built on technology, talent and information capabilities, their overall impact on firm performance is mediated by the level of talent capability of service analytics managers. The findings also confirm the critical moderating impact of strategic alignment between dynamic talent capability and firm performance in the big data environment.

引用

页码：521 / 539

页数：19

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