Performance measurement of an enterprise and business units with an application to a Taiwanese hotel chain

被引：72

作者：

Chen, Tien-Hui ^{[1
]}

机构：

[1] Far E Univ, Dept Leisure & Sports Management, Hsin Shih 744, Tainan County, Taiwan

来源：

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT | 2009年 / 28卷 / 03期

关键词：

Efficiency; Data envelopment analysis; Slack; Hotel industry; DATA ENVELOPMENT ANALYSIS; PRINCIPAL COMPONENT ANALYSIS; MEASURING EFFICIENCY; DEA; RANKING; WEIGHTS;

D O I：

10.1016/j.ijhm.2008.10.010

中图分类号：

F [经济];

学科分类号：

02 ;

摘要：

Performance evaluation is an important issue for managers, since it can be used as a reference in decision making with regard to budget distribution and/or performance improvement for business units. This study modifies the data envelopment analysis model to evaluate the performance of an enterprise, and shows that we can utilize the available outputs of the modified model to easily calculate the efficiencies of business units. In addition, an efficiency evaluation of a hotel chain is carried out through a literature review and the use of experts' opinions to determine the measurement factors, and several managerial insights are discussed. (C) 2009 Elsevier Ltd. All rights reserved.

引用

页码：415 / 422

页数：8

共 36 条

[1] Review of ranking methods in the data envelopment analysis context [J].

Adler, N ;

Friedman, L ;

Sinuany-Stern, Z .

EUROPEAN JOURNAL OF OPERATIONAL RESEARCH, 2002, 140 (02) :249-265

[2] Evaluation of deregulated airline networks using data envelopment analysis combined with principal component analysis with an application to Western Europe [J].

Adler, N ;

Golany, B .

EUROPEAN JOURNAL OF OPERATIONAL RESEARCH, 2001, 132 (02) :260-273

[3]

Anderson R. I., 1999, International Journal of Hospitality Management, V18, P45, DOI 10.1016/S0278-4319(98)00046-2

[4] SOME MODELS FOR ESTIMATING TECHNICAL AND SCALE INEFFICIENCIES IN DATA ENVELOPMENT ANALYSIS [J].

BANKER, RD ;

CHARNES, A ;

COOPER, WW .

MANAGEMENT SCIENCE, 1984, 30 (09) :1078-1092

[5] FIRM RESOURCES AND SUSTAINED COMPETITIVE ADVANTAGE [J].

BARNEY, J .

JOURNAL OF MANAGEMENT, 1991, 17 (01) :99-120

[6]

Barros C. P., 2005, International Journal of Hospitality Management, V24, P415, DOI 10.1016/j.ijhm.2004.08.007

[7] Technical efficiency of African hotels [J].

Barros, Carlos Pestana ;

Dieke, Peter U. C. .

INTERNATIONAL JOURNAL OF HOSPITALITY MANAGEMENT, 2008, 27 (03) :438-447

[8]

Barros CP, 2005, ANN TOURISM RES, V32, P456, DOI 10.1016/j.annals.2004.07.011

[9] Plural forms versus franchise and company-owned systems: A DEA approach of hotel chain performance [J].

Botti, Laurent ;

Briec, Walter ;

Cliquet, Gerard .

OMEGA-INTERNATIONAL JOURNAL OF MANAGEMENT SCIENCE, 2009, 37 (03) :566-578

[10] APPLIED DATA ENVELOPMENT ANALYSIS [J].

BOUSSOFIANE, A ;

DYSON, RG ;

THANASSOULIS, E .

EUROPEAN JOURNAL OF OPERATIONAL RESEARCH, 1991, 52 (01) :1-15

← 1 2 3 4 →