Contribution to the Quality Assessment in Higher Education: The Case Study of the Faculty of Technology, Tlemcen, Algeria

This work is a contribution to the continuous improvement of quality in higher education. After giving an overview of the evaluation system, it was considered appropriate to define the concept of quality and explain its principles in the management and administration of total quality. The paper deals also about the pedagogical quality in general and specifically in higher education, and some methods are presented, to be used in education to have a good quality. Based on the survey, and results from questionnaires distributed to some teachers and students of the Faculty of Technology, University of Tlemcen, we have proposed some recommendations in order to help improve the service provided. (C) 2013 The Authors. Published by Elsevier Ltd.