An integrative framework for measuring and evaluating information management performance

被引:10
|
作者
Kleiner, BM
机构
[1] Dept. of Indust. and Syst. Eng., Virginia Polytech. Inst. State Univ., 560 Whittemore Hall, Blacksburg
关键词
D O I
10.1016/S0360-8352(97)00002-8
中图分类号
TP39 [计算机的应用];
学科分类号
081203 ; 0835 ;
摘要
With the proliferation of information technologies has come a dire need to measure and evaluate system performance comprehensively. Often, there is a delay in the technology providing an expected ''return'' on investment. This is due in part because setting expectations based on sensible performance criteria was never done. What is missing is a standardized hierarchy of performance criteria and measures. In this paper, a generalizable framework for understanding, measuring, and evaluating performance within an information-based management system is proposed. This framework provides the researcher with a menu of dependent variables from which to choose for scientific investigation, including developing a deeper understanding of the relationships among performance variables. For the practitioner, measures to evaluate the performance of information-based management systems are made available. (C) 1997 Elsevier Science Ltd.
引用
收藏
页码:545 / 555
页数:11
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