A Comparative Study of the Impact of ISO9000 Certification on Organizations

This paper presents the results of a research project focusing on the advantages associated with ISO 9000 certification. In particular, this study compares the impact of ISO 9000 certification based on samples from US and Indian companies. A survey involving both ISO 9000certified and non-certified companies from US and India is conducted and the results are presented. The impact of certification on the organizational effectiveness of companies with and without certification for each country is compared based on a number of factors such as customer satisfaction, profitability and productivity.