Dynamic admission control in a call center with one shared and two dedicated service facilities

被引：22
|
作者：
Örmeci, EL [1 ]
机构：
[1] Koc Univ, Dept Ind Engn, TR-34450 Istanbul, Turkey
[2] EURANDOM, Eindhoven, Netherlands
来源：
IEEE TRANSACTIONS ON AUTOMATIC CONTROL | 2004年 / 49卷 / 07期
关键词：
admission control; call centers; loss models;
D O I：
10.1109/TAC.2004.831133
中图分类号：
TP [自动化技术、计算机技术];
学科分类号：
0812 ;
摘要：
Admission control of a call center is addressed through a Markovian loss system with two classes of calls and three stations, one dedicated for each class, and one shared station. Each class is identified by different revenues, service and arrival rates. We show that serving a call in its dedicated station, whenever possible, is optimal. For the shared station, we establish the existence of optimal monotone thresholds, and of preferred class(es) under certain conditions.
引用
收藏
页码：1157 / 1161
页数：5
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