E-business change and organisational performance: A case study of B2B e-business integration

Many ERP enabled organisations have undertaken significant e-business initiatives over the past two years. Initially these were concerned with cost savings but now the trend is towards revenue generation. Also, the earlier thinking on this topic indicated a significant role for information technology in these initiatives. We depart from this by emphasising the importance of managing the change of e-business projects. The paper examines a research model that proposes various antecedents to successful e-business change management in ERP environments. A case study of the first B2B e-business integration with Dell Computer Corporation and its largest corporate customer is examined in the context of this model. The study demonstrates the integration of ERP and non-ERP systems, using Web-based technologies, to provide to optimise an overall B2B value chain, The specific goal is to determine facilitators that lead to success of an e-business project. Finally the study is used to emphasise the role of change management and cultural readiness when adopting e-business solutions.