Snooze! Investigating the User-Defined Deferral of Mobile Notifications

Notifications on mobile devices are a prominent source of interruptions. Previous work suggests using opportune moments to deliver notifications to reduce negative effects. In this paper, we instead explore the manual deferral of notifications. We developed an Android app that allows users to "snooze" mobile notifications for a user-defined amount of time or to a user-defined point in time. Using this app, we conducted a year-long in-the-wild study with 295 active users. To complement the findings, we recruited 16 further participants who used the app for one week and subsequently interviewed them. In both studies, snoozing was mainly used to defer notifications related to people and events. The reasons for deferral were manifold, from not being able to attend notifications immediately to not wanting to. Daily routines played an important role in the deferral of notifications. Most notifications were deferred to the same day or next morning, and a deferral of more than two days was an exception. Based on our findings, we derive design implications that can inform the design of future smart notification systems.