Towards a Maturity Model for ISO/IEC 20000-1 Based on the TIPA for ITIL Process Capability Assessment Model

Since the publication of ISO/IEC 15504-7 ("Assessment of organizational maturity") in 2008, there have been few known instances of development of ISO compliant Organizational Maturity Models. As more and more Management Systems standards documenting requirements on processes from various fields of activity are being developed, maturity models can be used as a means to support organizations' route to compliance, and to understand their readiness to certification. This article outlines the design and engineering of a maturity model for ITSM (IT Service Management), targeting compliance to the ISO/IEC 20000-1. The design and engineering of the maturity model artefact has followed and fulfils ISO/IEC 15504-7 and ISO/IEC 33004 requirements for Organizational Maturity Models. These works extend the Transformation Process for Process Assessment Models Design and Engineering with Maturity Model activities.