Understanding knowledge management software-organisation misalignments from an institutional perspective: A case study of a global IT-management consultancy firm

被引：3

作者：

Khuong Le-Nguyen ^{[1
]}

Harindranath, G. ^{[2
]}

Dyerson, Romano ^{[2
]}

机构：

[1] Cleveland State Univ, Monte Ahuja Coll Business, Cleveland, OH 44115 USA

[2] Univ London, Royal Holloway Coll, Sch Management, Egham TW20 0EX, Surrey, England

来源：

INTERNATIONAL JOURNAL OF INFORMATION MANAGEMENT | 2014年 / 34卷 / 02期

关键词：

Knowledge management; Software; Misalignment; Institutional theory; Consultancy firm; INFORMATION-TECHNOLOGY; ERP; TRANSFORMATION; PERFORMANCE; IMPLEMENTATION; DIALECTICS; DIFFUSION; IDENTITY; PORTALS; NETWORK;

D O I：

10.1016/j.ijinfomgt.2013.11.003

中图分类号：

G25 [图书馆学、图书馆事业]; G35 [情报学、情报工作];

学科分类号：

1205 ; 120501 ;

摘要：

Inspired by the proposition that "Enterprise IS configurations chosen by the organisations will encode institutionalised principles into these systems" (Gosain, 2004, p. 169), this study seeks to draw attention to potential sources of misalignment between knowledge management (KM) software and the implementing organisation from an institutional theory perspective. Using a case of a global consultancy firm, the study elucidates such misalignments as the consequence of different institutional contexts where technology developers and adopters operate. This study demonstrates how institutional forces affect the implementation project and provides some lessons learned for organisations that are rich in high-value text-based knowledge for making decisions. Published by Elsevier Ltd.

引用

页码：226 / 247

页数：22

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