How did they do that?

被引：0
|
作者：
Bemowski, K
机构：
来源：
QUALITY PROGRESS | 1997年 / 30卷 / 03期
关键词：
Compensation (personnel) - Cost effectiveness - Information technology - Motivation - Personnel training - Problem solving - Quality control - Societies and institutions - Standards - Technical presentations - Technology transfer - Total quality management;
D O I：
暂无
中图分类号：
T [工业技术];
学科分类号：
08 ;
摘要：
Four companies that won the 1996 Baldridge Award held in Washington, D.C., on December 6, 1996 are featured. Methods used by ADAC Laboratories to increase revenues and gain customers' loyalty are outlined. The approach undertaken by Custom Research Inc. to achieve high scores from its customers and employees are discussed. The company philosophy used by Dana Commercial Credit Corp. to gain customer satisfaction is described. The quality management program of Trident Precision Manufacturing Inc. is described.
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页码：37 / 42
页数：6
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