A RELATIONSHIP BETWEEN TECHNOSTRESS, SATISFACTION AT WORK, ORGANIZATIONAL COMMITMENT AND DEMOGRAPHY: EVIDENCE FROM THE BRAZILIAN PUBLIC SECTOR

Objective: The objective of this investigation is to identify whether technostress is impacting job satisfaction and the organizational commitment of public servants. In a complementary way, we sought to detect if the demographic characteristics produce differences in relation to the technostress creator factors. Methodology / approach: This research was based on quantitative and descriptive approaches, involving the collection and analysis of primary data. The structural equation analysis technique (CB-SEM) was applied to analyze data collected with IT users from a public organization. Originality / Relevance: Few studies have been carried out to understand the negative effects of this technological transformation on public servants, as is the case with this article. Main Results: The technostress impacts the satisfaction of the workers. However, higher levels of technostress did not imply lower levels of commitment of workers. In addition, the study found the relationship of technostress creator factors with six demographic factors, which are: gender, age, educational level, length of experience in the institution, occupancy and carrying out work via teleworking. Theoretical / Methodological Contributions: The present work validates the technostress measurement theory proposed by Tarafdar et al (2007) and Ragu-Nathan et al (2008), without, however, failing to point out a problem with one of the factors indicated in the literature as creator of technostress (techno-insecurity). The study also contributes to the literature on technostress, job satisfaction and organizational commitment by presenting results that can be compared with later studies.