Design of a User-Support System Based on Cooperation Between a Smart Phone and a Personal Computer

In this study, we design a user-support system based on cooperation between a smart phone and a personal computer. This system consists of a phone-monitor tool that checks the use state of the smart phone, and a user-support tool that gives the user advice on the personal computer. The phone-monitor tool recognizes and manages the state of the smart phone, including outgoing and incoming calls, and sends information via wireless communications to the user-support tool, which operates on a desktop or a laptop personal computer. These tools can select the suitable type of wireless communication (Wi-Fi or Bluetooth), depending on the situation. Our system determines the user's state by using the sensor system on a smart phone and achieves secretarial user support, including advice on the response confirmation, for telephone correspondence by cooperation between these two tools.