Managing processes for Virtual Teams - a BPM approach

Managing processes in a virtual organization context it's a new challenge. This paper will present a BPM (Business Process Management) approach for implementing processes in virtual organizations, having as case study a virtual team working in Software Development Industry. The work processes are defined using BPMN (Business Process Model and Notation) standard and are designed and simulated using a BPM tool. Metrics are gathered for controlling the processes. This case study will prove the importance of having well defined-processes and will highlight the key aspects for implementing processes in virtual teams, with the support of BPM methodologies and tools. (C) 2014 The Authors. Published by Elsevier Ltd.