The Mediating Effect of Team Engagement between Team Cognitions and Team Outcomes in Service-Management Teams

被引：22
|
作者：
Guchait, Priyanko [1 ]
机构：
[1] Univ Houston, Conrad N Hilton Coll Hotel & Restaurant Managemen, Houston, TX 77204 USA
来源：
JOURNAL OF HOSPITALITY & TOURISM RESEARCH | 2016年 / 40卷 / 02期
关键词：
team engagement; shared mental models; transactive memory systems; team performance; team satisfaction; SHARED MENTAL MODELS; TRANSACTIVE MEMORY; COLLECTIVE EFFICACY; WORK ENGAGEMENT; JOB RESOURCES; PERFORMANCE; KNOWLEDGE; QUALITY; FIELD; SATISFACTION;
D O I：
10.1177/1096348013495698
中图分类号：
F [经济];
学科分类号：
02 ;
摘要：
Prior research has focused more on employee engagement than team engagement. The current work presents a theoretical framework proposing the antecedents and consequences of team engagement. Antecedents of team engagement include two types of team cognitions (shared mental models and transactive memory systems). Consequences of team engagement include team performance and team satisfaction. A longitudinal study was conducted with 27 service-management teams involving 178 students in a restaurant setting. Hierarchical linear modeling results indicate the (a) direct relationships between team cognitions and team engagement, and between team engagement and team outcomes, and (b) mediation effects of team engagement.
引用
收藏
页码：139 / 161
页数：23
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