Pride, mindfulness, public self-awareness, affective satisfaction, and customer citizenship behaviour among green restaurant customers

被引:92
作者
Hwang, Kumju [1 ]
Lee, Bora [2 ]
机构
[1] Chung Ang Univ, Dept Business Adm, 84 Heukseok Ro, Seoul 156756, South Korea
[2] Chung Ang Univ, Grad Sch, 84 Heukseok Ro, Seoul 156756, South Korea
关键词
Green restaurant; Green restaurant customers' pride; Public self-awareness; Mindfulness; Affective satisfaction; Customer citizenship behavior; IMPRESSION MANAGEMENT; GOOD SOLDIERS; CONSCIOUSNESS; MODEL; CONSUMPTION; EMPATHY; IMPACT; DEINDIVIDUATION; IDENTIFICATION; ANTECEDENTS;
D O I
10.1016/j.ijhm.2019.05.009
中图分类号
F [经济];
学科分类号
02 ;
摘要
Although research on the self has a long history with various psychological perspectives, the role of the self in visiting green restaurants has not been sufficiently explored. This study investigated the influence of public self-awareness (PSA) as a mechanism of the motivation for green restaurant consumption on customers' satisfaction and customer citizenship behaviour (CCB). Additionally, this study examined customers' pride and mindfulness as antecedents of their PSA. A survey of 341 regular customers of green restaurants was conducted, and the partial least square method was used to analyse the data. The findings indicated a positive association between pride and PSA, as well as between mindfulness and PSA. Furthermore, PSA influenced affective satisfaction and CCB, and affective satisfaction had a positive impact on CCB. The theoretical and practical implications of the findings are discussed.
引用
收藏
页码:169 / 179
页数:11
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